Dear Bob Stockwell,
You are receiving this email because our records indicate that you are the City Manager at CALIFORNIA CITY. If you are no longer in this role, please forward this email to the correct person and notify me of the change via email: email@example.com
We have compiled the most common questions and answers about natural gas pipeline safety information. Please share it with your department's staff members and the general public in your area.
How can I make my city safer and prevent pipeline incidents?
Public officials are encouraged to work with contractors to have buried utility-owned lines marked before excavation by obtaining a valid 811 ticket.* Contractors must do so by law. Homeowners should call, too. This is a FREE service and it can help prevent injury, costly property damage and loss of utility service.
| How should I coordinate city planning and development projects with SoCalGas®?
Contact us and we can guide you through safe building around our major natural gas pipelines. We encourage you to review the information provided by Pipelines and Informed Planning Alliance (PIPA) because the decisions you make can impact the safety of the community surrounding the pipeline.
|If there is a major natural gas leak, how do I get emergency crews there as fast as possible?
Work with the 911 dispatchers in your city to understand and follow the Pipeline Emergency Operations Standard (PDF).* You can also review our emergency preparedness program. Detailed information has been provided to emergency response agencies in your jurisdiction.
| What should I do when there is a natural gas leak?
If a natural gas leak is suspected, don't smoke or light a match, candle or other flame. Don't turn electrical appliances or lights on or off, operate machinery or do anything to create a spark. Be aware that natural gas leaking from a plastic pipe can create static electricity which can ignite the natural gas. Immediately leave the area and, from a safe location, call us directly at (800) 427-2200 or call 911.
| How do I know where natural gas pipelines are located?
The approximate locations of major natural gas pipelines can be found online at National Pipeline Mapping System* or on socalgas.com. We also place yellow pipeline markers next to major pipelines near intersections or railway crossings to identify approximate locations of our lines and provide an emergency phone number.
| Based on population and pipeline locations, do I have High Consequence Areas in my city or county?
According to U.S. Department of Transportation guidelines, CALIFORNIA CITY doesn't have High Consequence Areas (HCA).
What information does SoCalGas use to determine HCAs? How can I help?
We use a variety of publicly available data sources from the state and county sources, custom aerial photography and our own field reports to identify buildings and outside gathering areas near our pipelines. We categorize these buildings and gathering sites as single family residences or Identified Sites. Identified Sites include businesses, multi-family apartment buildings, churches, hospitals, schools, outside gathering areas, locations containing people with impaired mobility and any other site where there is an opportunity for 20 or more individuals to congregate.
You can help us by providing feedback on our categorization or notifying us about sites that may not be incorporated into our records. In a follow-up communication, we will provide access to a 3rd party website called Pipeline Watch, which will allow you to view our building categorization and provide feedback. The information provided to us will be evaluated and incorporated into the HCA determination process.
| Can I rely on my sense of smell alone to be alerted to a potential natural gas leak?
Most of the time. However, there may be circumstances where you may not be able to smell the gas odorant, such as if you have a diminished sense of smell, the odorant is being masked by other odors or the odorant has been lost or reduced because of odor fade. Learn how your senses of sight and hearing can also alert you to a natural gas leak.
| Why does SoCalGas prune or clear trees in my city?
We must have unobstructed access along our pipeline right-of-way to maintain and operate our facilities and to quickly respond to any pipeline emergency. Furthermore, tree roots can damage pipelines.
SoCalGas uses pipelines to deliver natural gas to residential and business customers for heating, cooking, manufacturing and other purposes. Because safety is our top priority, we routinely perform pipeline safety tasks, including patrolling, testing, repairing, replacing pipelines, and have an ongoing technical training and testing of employees. Our Integrity Management plans are available for review and outline our ongoing safety and maintenance activities
Get more pipeline safety information at socalgas.com/safety
You can also read the Pipeline Association for Public Awareness Newsletter that provides articles to educate public officials about pipeline safety and awareness.
Please contact me by email at firstname.lastname@example.org or phone at 661-393-1501 if you have any questions or need additional information.
Public Affairs Manager